Terms and Conditions | Collegium 1704

Online Shop Terms and Conditions

1. General Provisions

These Terms and Conditions govern the purchase of goods through the online shop operated by:

Collegium Vocale 1704 s.r.o.
Mánesova 1374/53, 120 00 Prague 2, Czech Republic
Company ID No.: 09469516
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 336701
e-mail: info@collegium1704.com
tel.: +420 234 697 959

(hereinafter referred to as the “Seller”).

These Terms and Conditions apply to the purchase of CDs, books and other goods offered through the Collegium 1704 online shop.

2. Ordering and Conclusion of the Purchase Contract

The offer of goods on the website constitutes an informative offer of the goods. A purchase contract is concluded when the Buyer submits an order and the Seller confirms the order.

Before submitting an order, the Buyer has the opportunity to check and amend the information entered.

By submitting an order, the Buyer confirms that they have read and agree to these Terms and Conditions.

After receiving the order, the Seller will send an order confirmation to the e-mail address provided by the Buyer.

3. Prices and Payment Terms

The prices of the goods are stated next to the individual items in the online shop. Unless otherwise stated, prices include all applicable taxes.

The price of the selected delivery method is added to the price of the goods where delivery is subject to a charge. The total price of the order, including any delivery costs, is displayed to the Buyer before the order is submitted.

Payment may be made through the Comgate payment gateway using the payment methods available through the gateway at the time of purchase.

4. Delivery of Goods

Goods are delivered to the address provided by the Buyer in the order or by another delivery method selected during the ordering process.

The expected delivery time is stated for the relevant delivery method or in the order confirmation. Unless a different delivery period is specified for the particular goods, the Seller will deliver the goods without undue delay and no later than within the period required by applicable law.

If the ordered goods cannot be delivered for reasons attributable to the Seller, the Buyer will be informed without undue delay.

5. Withdrawal from the Purchase Contract

If the Buyer is a consumer, they have the right under the Civil Code to withdraw from a purchase contract concluded through the online shop without giving any reason within 14 days.

The withdrawal period begins on the day the goods are received or, where the order is delivered in several parts, on the day the last part of the order is received.

The Buyer may send notice of withdrawal by e-mail to info@collegium1704.com or in writing to the Seller's address.

The Buyer must return or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawal from the contract.

The Seller will refund the Buyer the purchase price paid, including the cost of delivery, to the extent corresponding to the cheapest standard delivery method offered by the Seller, without undue delay and no later than 14 days after withdrawal from the contract. However, the Seller is not obliged to make the refund before receiving the returned goods or before the Buyer provides proof that the goods have been sent back.

The cost of returning the goods shall be borne by the Buyer unless otherwise agreed with the Seller.

The Buyer is liable for any reduction in the value of the goods resulting from handling the goods in a manner other than what is necessary to determine their nature, characteristics and functionality.

6. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply, among other things, to the supply of sound recordings or audiovisual recordings where the original packaging or protective seal has been broken.

7. Liability for Defects and Complaints

The Seller is responsible for ensuring that the goods are free from defects upon delivery and correspond to the contract, their description and the characteristics that can reasonably be expected for goods of the relevant type.

In the event of a defect, the Buyer may exercise their rights arising from defective performance in accordance with the Civil Code.

A complaint may be submitted by e-mail to info@collegium1704.com or in writing to the Seller's address. The Buyer should provide, in particular, their contact details, order number, a description of the defect and the requested method of resolving the complaint.

The Seller will provide the Buyer with confirmation of the complaint and its resolution.

A consumer complaint will be handled without undue delay and no later than within 30 days of its submission, unless the Seller and the Buyer agree on a longer period.

8. Out-of-Court Settlement of Consumer Disputes

If a dispute arises between the Seller and a consumer in connection with a purchase contract and the parties are unable to resolve it by mutual agreement, the consumer may submit a proposal for out-of-court settlement of the dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI).

Contact details and further information concerning out-of-court settlement of consumer disputes are available on the website of the Czech Trade Inspection Authority.

9. Personal Data Protection and Cookies

Information concerning the processing of personal data is provided in the separate document Privacy Policy.

Information concerning the use of cookies is provided in the separate document Cookie Policy.

10. Final Provisions

These Terms and Conditions are governed by the laws of the Czech Republic.

These Terms and Conditions are effective as of 17 September 2026.

Ticket Purchase Terms and Conditions

1. General Provisions

These Terms and Conditions govern the purchase of tickets for concerts, performances and other cultural events organised or arranged by Collegium 1704 through its website.

Unless otherwise stated for a particular event, the seller of tickets is:

(hereinafter referred to as the “Seller”).

2. Ticket Purchase

The ticket offer for each event includes information about the event title, date, time, venue, ticket price and, where applicable, other conditions.

A purchase contract is concluded when the Buyer submits an order and the Seller confirms the order.

After the order has been successfully completed, the Buyer will receive confirmation at the e-mail address provided in the order.

3. Price and Payment

The ticket price is stated for each individual event. Any additional fees are displayed to the Buyer before the order is completed.

Payment may be made through the Comgate payment gateway using the payment methods available at the time of purchase.

4. Ticket Delivery

Unless a different method of delivery is specified for a particular event, the ticket will be sent electronically to the e-mail address provided in the order.

The Buyer is responsible for ensuring that the e-mail address provided in the order is correct.

If the Buyer does not receive the ticket or accidentally loses it, they may contact the Seller at info@collegium1704.com.

5. Withdrawal from the Contract and Ticket Returns

For tickets to concerts, performances and other events taking place on a specific date or during a specific period, the consumer's statutory 14-day right of withdrawal does not apply.

Accordingly, purchased tickets cannot be unilaterally returned or exchanged unless otherwise stated for the particular event.

6. Changes to or Cancellation of an Event

The organiser reserves the right to make changes to the programme, performers or other circumstances of an event where such a change is justified by the circumstances and is not contrary to applicable law.

In the event that an event is cancelled, the Buyer will be informed about the procedure for refunding the ticket price.

If the date of an event is changed, the purchased ticket will generally remain valid for the new date unless the organiser determines otherwise. If the organiser allows tickets to be returned due to a change of date, the Buyer will be informed about the conditions and deadline for returning the ticket.

7. Admission to the Event

The Buyer must present a valid ticket upon admission. Unless otherwise stated for a particular event, one ticket entitles the holder to one admission.

An electronic ticket may be presented on a mobile device or in printed form unless otherwise specified for the particular event.

The Buyer is responsible for protecting their ticket against misuse. If the same ticket is presented by more than one person, admission will be granted only to the holder who presents it first, unless the circumstances of the particular event require otherwise.

8. Complaints

Complaints concerning the purchase of tickets may be submitted to info@collegium1704.com.

The Buyer should provide, in particular, the order number, their contact details and a description of the issue.

Consumer complaints will be handled in accordance with applicable law.

9. Personal Data Protection and Cookies

Information concerning the processing of personal data is provided in the separate document Privacy Policy.

Information concerning the use of cookies is provided in the separate document Cookie Policy.

10. Marketing Communications

The Buyer’s electronic contact details obtained by the Seller in connection with the purchase of a ticket or e-ticket may be used by the Seller, in accordance with Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, for sending marketing communications concerning the Seller’s own similar services and activities.

The Buyer may refuse such use of their electronic contact details when providing them. The Buyer may also opt out of receiving marketing communications at any time by using the unsubscribe link included in each marketing communication.

Detailed information on the processing of personal data is provided in the Privacy Policy.

11. Out-of-Court Settlement of Consumer Disputes

If a dispute arises between the Seller and a consumer and the parties are unable to resolve it by mutual agreement, the consumer may make use of the out-of-court settlement procedure through the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI).

12. Final Provisions

These Terms and Conditions are governed by the laws of the Czech Republic.

These Terms and Conditions are effective as of 17 September 2026.

Terms and Conditions for Donations

1. General Provisions

These Terms and Conditions govern the provision of monetary donations through the Collegium 1704 website.

The recipient of donations is:

Collegium 1704 o.p.s.
Mánesova 1374/53, 120 00 Prague 2, Czech Republic
Company ID No.: 26530571
registered in the Register of Public Benefit Companies maintained by the Municipal Court in Prague, Section O, File No. 1421
e-mail: info@collegium1704.com
tel.: +420 234 697 959

(hereinafter referred to as the “Recipient”).

2. Making a Donation

A donation is a voluntary monetary contribution provided by the Donor to the Recipient without entitlement to a direct financial consideration in return.

When making a donation, the Donor selects the amount and, where applicable, a particular form or category of patron support offered on the website.

By making a donation, the Donor supports the activities and projects of Collegium 1704 in accordance with the purpose of the Recipient.

3. Payment

A donation may be paid through the Comgate payment gateway using the payment methods available through the gateway.

After the payment has been successfully completed, the Donor will receive confirmation at the e-mail address provided when making the donation.

4. Confirmation of Donation

At the Donor's request, the Recipient may issue a confirmation of the donation, provided that all information necessary for issuing the confirmation has been supplied.

The Donor is responsible for the accuracy of the information provided for the purpose of issuing the confirmation.

5. Refunds

A donation is not a payment for goods or services and is therefore not subject to the consumer's statutory right of withdrawal applicable to purchases of goods through an online shop.

If a payment is made incorrectly, duplicated or otherwise processed in error, the Donor may contact the Recipient at info@collegium1704.com. The Recipient will address the matter individually, taking into account the circumstances of the particular payment.

6. Patron Support Programmes

Where a particular donation amount is associated with membership in a patron support programme or with other non-monetary benefits, the relevant terms are stated on the respective patron programme webpage.

Making a donation does not entitle the Donor to any consideration other than benefits expressly stated for the particular patron support programme.

7. Personal Data Protection and Cookies

Information concerning the processing of personal data is provided in the separate document Privacy Policy.

Information concerning the use of cookies is provided in the separate document Cookie Policy.

8. Final Provisions

These Terms and Conditions are governed by the laws of the Czech Republic.

These Terms and Conditions are effective as of 17 September 2026.